Frequently Asked Questions

Here are some questions you may have about using UNI. If you have other questions or need more information, let us know!

Is there a time limit for accessing content?

There are currently no set limits in terms of time or bandwidth for accessing any of the content. If too many users are trying to access the device at once, inactive users might be disconnected in order to leave room for active users. The administrator might decide to turn off the power.

If I am already connected to the Internet, can I still connect to the hotspot of the box?

No, you have to disconnect from the Internet then connect to the hotspot only. Currently, UNI doesn’t allow to be connected to the internet but it is a planned feature.

How many people can connect to the box at the same time?

10 users can connect at the same time to the same box. If too many users are trying to access the device at once, inactive users might be disconnected in order to leave room for the active users. Since it’s a shared WIFI network, the speed of each user might be affected based on everyone’s use.

Can the box work if the power goes out?

UNI does not have its own battery, but it can be connected to a USB power bank or a power generator like a solar panel.

Can I upload content?

Yes, while the box already comes with offline content, the administrator can add files to it by:

  1. Connect an external storage like an USB key, a portable hard-drive or a memory card.
  2. Upload them from its device through the admin panel.

Currently, this feature is limited to the administrator and requires the use of the admin panel.

I didn't get redirected to the homepage after connecting to the hotspot. What should I do?

Open an internet browser and type in ‘grey.box’ and you will be redirected to the homepage.

Can I download or save a page and come back to it later?

UNI doesn’t provide a built-in tool to download content and access it it when not connected to the device. The user can use external tools like the save feature in his browser. A feature that allows to download content such as webpages and videos is in the work right now.

Can I share a page?

It is currently not possible to share a page right now.

Does the box track what I do?

We do not track user behaviour individually. The device does not keep a history of the user’s browsing habits. As a matter of fact, the user cannot access a history of his or her previous sessions because it is not stored by the box. We do track what databases are used and when in order to measure the impact of our devices on the field.

What should I do if some pages aren't loading properly?

Oh… Sorry for that! On the top right, in “?” icon will allow you to report an issue to the administrator. The administrator can access the list of all inquiries from the admin panel. Our team can take a look at it as soon as the administrator shares them with us.

I clicked on a link but it shows me an error message. What should I do?

Oh… Sorry for that! On the top right, in “?” icon will allow you to report an issue to the administrator. The administrator can access the list of all inquiries from the admin panel. Our team can take a look at it as soon as the administrator shares them with us.

UNI is not connected to the internet. Some content might try to link to pages outside what is contained by the box. You can make a request to your admin to add the missing content if required.

Got a question we haven't answered?

Let us know…we’d love to hear from you.